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Viessmann Boiler Care & Repair Guide 2023

When Johann Viessmann founded the company in 1917, he never expected his small locksmith business to grow into an international boiler brand. It wasn’t until 1928 that the first boiler was built by the company, but since then it has gone from strength to strength. Many consumers like the Viessmann brand because it offers expert engineering and quality parts that are built to last. If you have a Viessmann boiler then why not consider getting yours covered by a service plan so that it can last longer than you’d hoped?

The Viessmann Warranty

Viessmann boilers typically come with a five-year warranty for customers that register their boilers within 30 days of having them installed. To do this, you will need to use an approved, Viessmann-trained installer who can register the boiler for you.

If your installer is unable to complete the Viessmann warranty registration, or if you do not get your boiler registered within 30 days of installation then you can apply for a two-year warranty instead. 

Regardless of whether you have a five or two-year warranty, you will need to arrange an annual service for your warranty to remain valid.

Viessmann Servicing Options

While Viessmann does not offer an ongoing service plan specifically, they do provide the option for customers to pay for a service upfront whenever they need one. To access this service you will need to contact Viessmann direct by calling or completing an online form.

The Viessmann service and repair offer is priced per job, which can mean that you need to find a lump sum upfront before you can get the work done that you need. If you choose to arrange a service plan instead, you can spread the cost of that over a year at a time.

Other Servicing Options

In the UK, Domestic and General is the main provider of boiler services and they offer different levels of cover depending on your needs. While there is no official union between Viessmann and D&G, the latter does provide service plans for Viessmann boilers, giving you access to a monthly payment plan option that may suit your budget better.

The two main service plans that D&G offers are:

  • Gold – this service package can be paid for monthly and offers you an annual service and health check for your boiler, up to £1500 of repairs per year and a free boiler if yours cannot be mended. Plus it covers all parts and labour (with the exception of any exclusions listed in the terms and conditions)
  • Platinum – this service package offers everything that the Gold option covers as well as covering your heating. This means that your radiators and exposed pipework will also be covered in the event of any problem.

In addition, if you have a boiler that is older than 12 years then you will need to speak to a D&G advisor to check that they can provide the cover you need for your boiler. They tend to offer competitive rates, but you should expect to pay slightly more for an older unit than you would for a younger model.

Servicing Prices

To get a service from Viessmann direct, you will need to ask them for a quote for your specific boiler. All the quotes they provide come with no obligation to purchase, allowing you to search for the best option for your budget.

If you opt for the Domestic and General service plan then you will pay a fixed price per month depending on the age of your boiler and the package you go for:

  • The Gold plan costs £19 a month
  • The Platinum plan costs £21 a month
  • Boilers over 12 years old will need to be assessed by the D&G team who will give you a bespoke quote.

Servicing Exclusions

When you cover your Viessmann boiler, you may think that you are sorted for all eventualities but this is not completely true. There are a number of exclusions that your policy provider will issue you with and it is up to you to read and understand these so that you don’t end up without the support you need when your boiler breaks down. Some of the common exclusions cover:

  • Deliberate damage
  • Pipework problems – especially when they are not exposed pipes
  • Hard water build-up
  • Sludge in the system
  • Pre-existing issues before the policy was taken out

What Your Service Will Include

The great thing about annual services is that they do not take long to complete. In fact, most engineers only take between half an hour and an hour if there are no issues with the boiler. This time will increase if the engineer needs to make any small repairs when they are on site.

A standard boiler service will include the following:

  • Check all safety features to ensure they are working properly
  • Maintenance of seals and components, including cleaning where needed
  • Checks the flame to make sure it is the right colour and that it is burning properly
  • Visual check of the boiler casing to ensure there is no damage to the unit
  • Checks of the pipes that lead into the boiler
  • And more

Many people fail to have their boiler checked, resulting in expensive repairs and a shorter life span of their unit. By arranging a service plan, you are able to keep your boiler working and enjoy peace of mind that you are covered no matter what happens.