Potterton Promax FSB30HE Floor Standing Boilers have been designed to fit snugly under a standard kitchen worktop and blend into the design.
This smart boiler is fully modulating for controlled, economic performance and comes with an integral condensate pump and a built-in 2-stage frost protection. It also has a SEDBUK Band A rating with fully modulating outputs, from 9.2kW to 30.2kW.
The Potterton Promax FSB30HE Floor Standing Regular Natural Gas Boiler can function with both fully pumped open systems and sealed systems, and is compatible with existing central heating systems. It is equipped with an intelligent temperature control system that automatically adjusts the heat output to match the demand, thus saving more, in energy and money.
This condensing heat-only boiler is appropriate for all medium or large properties that usually have increased heating requirements.
Key Features & Benefits
SEDBUK Band A
Lower gas bills
Fully modulating outputs from 9,2kW to 30,2kW
Fuel efficient
Can be situated under a standard worktop
Flexibility of siting
Ultra-low NOx emissions – Class 5 (the best)
For cleaner & lower emissions
Built-in 2-stage frost protection
Prolongs appliance’s lifespan
Integral condensate pump
Standard Feature
Appropriate For heating any Medium or Large Property
Medium, large households
Parts and labour warranty
Peace of Mind
At Boilers Prices, we recommend those looking for a condensing, heat-only boiler for their large home to consider the Potterton Promax FSB30HE. It’s one of the most reliable Potterton Boilers on the market, providing the ultimate controlled heating environment with minimal damage to the environment.
When getting your boiler quote, we strongly recommend you shop around to get the best price. Get a quote from a national installer and a quote from a local boiler installer. Compare prices on the cost of the boiler and the cost of installation. Average installation costs are between £1,500 – £1,800. Comparing Potterton Promax FSB30HE Floor Standing boilers prices could save you a lot of money.
Other factors to consider include flexibility of when your installer can install your new boiler and their safety record. Today all boiler installations are done by Gas Safe Registered engineers. This ensures it’s done safely and legally.
Potterton Promax 24HE Plus Slimline Boilers Prices start from £679 excluding installation
Potterton Promax 24HE Plus Slimline Boilers are tiny and surprisingly powerful. This is a heat-only condensing boiler with a SEDBUK A Band rating for energy efficiency and Class 5 for Nox emissions; the best possible.
Part of the Potterton Promax HE Slimline Regular Boilers, the Potterton Promax Slimline SL Boiler is a slim-line, wall-mounted, heating only boiler which is suitable for installation in kitchen wall units. Hot water storage can be provided by a separate source, such as an indirect cylinder.
As with all Potterton Boilers, this slim and compact, regular condensing boiler will run economically to save you money on gas bills and produce minimum harmful emissions to our environment. It is very easy to install and is perfect for heating small to medium households.
Key Features & Benefits
SEDBUK Band A
Lower gas bills
Fully modulating outputs from 9.14kW to 30kW
Fuel efficient
Ultra-low NOx emissions – Class 5 (the best)
For cleaner & lower emissions
Lightweight, with compact dimensions
Ease of siting & installation
Manufacturers parts and labour warranty
Peace of Mind
Those with small to medium properties with no more than one bathroom should consider the Potterton Promax 24HE for their household’s heating. It is highly efficient, trust-worthy and will reduce your gas bills.
Now in terms of getting the best boiler quote, we do recommend you shop around. Get a quote from a national installer and a quote from a local boiler installer. Compare their boiler prices and cost of installation. Average installation costs are between £1,500 – £1,800. Comparing Potterton Promax 24HE Plus Slimline boilers prices could save you a lot of money.
Other factors to consider include flexibility of when your installer can install your new boiler and their safety record. Today all boiler installations are done by Gas Safe Registered engineers. This ensures it’s done safely and legally.
Part of the Potterton Promax Plus High Efficiency Combination Boiler Collection, the Potterton Promax 24HE Plus Natural Gas Combi Boiler delivers fully modulating outputs from 9.4kW to 33kW; making it suitable for a wide range of domestic installations.
With a SEDBUK A-rating, the Potterton Promax 24HE Plus Natural Gas Combi Boiler will use excess energy that would otherwise be wasted, to make better use of your money in fuel bills and produce less carbon emissions. When it comes to high efficiency heating, you will be able to find a Potterton boiler to suit all property types.
The Potterton Promax 24HE Plus Natural Gas Combi Boiler in particular is best suited to small to medium sized flats or homes with low heating requirements and one bathroom. The fully modulating outputs give the user the ability to control the temperature and get the right amount of heat without unnecessary fuel consumption.
With a range of fluing options and a pre-plumbing jig, this boiler provides flexibility as well as a neat and concealed installation. This boiler has a modern, compact design and will fit in any kitchen cupboard.
Key Features & Benefits
SEDBUK Band A
Lower gas bills
Fully modulating outputs from 9.4kW to 33kW
Fuel efficient
Ultra-low NOx emissions – Class 5 (the best)
For cleaner & lower emissions
Can be situated in an unventilated cupboard
Flexibility of siting
Built-in two stage frost protection
Longer appliance lifespan
For use with NG or (optional) LPG
LPG compatible
Comprehensive range of fluing options
Ease of siting
Supplied complete with wall-mounting jig
Ease of installation
Best Suited For Small to Medium Properties
1 bathroom houses
Manufacturers parts and labour warranty
Peace of Mind
We recommend that if you have a small to medium property with no more than one bathroom and a relatively low heating demand, then choose the Potterton Promax 24HE Plus Natural Gas Combi Boiler. It is one of the most energy efficient and trust-worthy boilers in its range. Plus its good modulating heat output will definitely cut heating bills.
When you get your boiler quote, you will need to shop around if you want to save money. Get a quote from a national installer and a quote from a local boiler installer. Compare prices on the cost of the boiler and the cost of installation. Average installation costs are between £1,500 – £1,800. Comparing Potterton Promax 24HE Plus Combi boilers prices could save you a lot of money.
Other factors to consider include flexibility of when your installer can install your new boiler and their safety record. Today all boiler installations are done by Gas Safe Registered engineers. This ensures it’s done safely and legally.
Potterton Promax 12HE Plus Slimline Boilers Prices start from £553 without installation
Potterton Promax 12HE Plus Slimline Boilers are small but very powerful. They are heat-only condensing boilers designed to fit in small spaces, including kitchen units. It has a modern, compact and lightweight design that allow for siting flexibility and easy installation.
With fully modulating outputs from 9.14kW to 30kW, the Potterton Promax 12HE Plus Slimline Regular Boiler will save you money on fuel bills. Other features include a SEDBUK A Band for efficiency, which means it makes use of otherwise wasted energy to provide the ultimate heating control within your home, using less fuel thus producing less harmful gases.
Key Features & Benefits
SEDBUK Band A
Lower gas bills
Fully modulating outputs from 9.14kW to 30kW
Fuel efficient
Ultra-low NOx emissions – Class 5 (the best)
For cleaner & lower emissions
Lightweight, with compact dimensions
Ease of siting & installation
Appropriate to easy fit and efficiently heat small properties
Small houses
Manufacturers parts and labour warranty
Peace of Mind
At Boilers Prices, we recommend those with small properties, looking for a condensing, heat-only boiler, to consider the Potterton Promax 12HE Plus Slimline Regular Boiler. It is efficient, environmentally friendly, very economic to run and trustworthy, like all Gas Potterton Boilers.
For your boiler quote, you should shop around and compare prices. Comparing Potterton Promax 12HE Plus Slimline Boilers prices could save you lots of money so it’s worth doing. We’d recommend getting a quote from a national installer and your local boiler installer. You should compare the cost of the actual boiler and the cost of installation. Average installation costs are between £1,500 – £1,800.
Other factors to consider include how flexible they are when booking a date for your new boiler to be installed and their safety record. Today all boiler installations are done by Gas Safe Registered engineers. This ensures it’s done safely and legally.
Potterton Performa 12HE System Boilers prices start from £637 without installation
Potterton Performa 12HE System Boilers comes with fully modulated outputs from 11Kw to 28Kw to maximise fuel efficiency and economy.
It is a condensing system boiler, ideal for small properties with restricted space and relatively low heating and hot water demands. Designed with compact dimensions, this lightweight boiler can easily be placed inside an unventilated cupboard. It also has multifunction LED indication of operation and fault modes, which make it easy to use and service.
Like all Gas Potterton Boilers, this system boiler is manufactured with high performance materials and is designed to have a long lifespan. The Potterton Performa 12HE System Boiler Natural Gas will work economically and provide an ideal home environment. It features integral frost protection and comes with an annual manufacturer’s guarantee for your peace of mind.
Key Features & Benefits
SEDBUK Band A
Lower gas bills
Fully modulating outputs from 11kW to 28kW
Fuel efficient
Can be situated in an unventilated cupboard
Flexibility of siting
Modern design, compact dimensions
Flexibility of siting
Integral frost protection
Prolongs appliance’s lifespan
For use with NG or (optional) LPG
LPG compatible
Multifunction LED indication of operation and fault modes
Easy operation control
Best Suited For Small Properties
1 bathroom houses
1 Year Manufacturers Guarantee
Peace of Mind
At Boilers Prices, we recommend those with small properties to consider the Potterton Performa 12HE System Natural Gas Boiler. Even though it is SEDBUK Band B rated, it will provide ample heating and hot water for a small apartment. Besides this is a reliable and economic condensing system boiler, featuring state-of-the-art boiler technology.
In terms of getting the best boiler quote, we advise you shop around. Get a quote from a national installer and a quote from a local boiler installer. Compare prices on the cost of the boiler and the cost of installation. Average installation costs are between £1,500 – £1,800. Comparing Potterton Performa 12HE System boilers prices could save you hundreds of pounds.
Other factors to consider include flexibility of when your installer can install your new boiler and their safety record. Today all boiler installations are done by Gas Safe Registered engineers. This ensures it’s done safely and legally.
Potterton Boilers: A Complete Guide to Their Prices, Reviews, Warranties And a Lot More
Potterton offers a wide range of combi, system and heat-only boilers that are capable of delivering 91% energy efficiency and come with a 7-year warranty. Homeowners should budget between £640 to £2,000 plus the cost of installation.
With a history stretching back more than 170 years, Potterton is a company that promotes British values; innovative engineering and reliability. Potterton has made its name synonymous with reliability – the word that stands out on all its marketing material and affiliated websites.
There’s no doubt that Potterton has an excellent track record in supplying high-efficiency heating products at competitive prices. The big question is whether Potterton is a boiler brand you can trust to deliver reliable heating systems.
Shall we find out?
Aim of the content of this article?
The content Boiler Prices publishes provides UK homeowners with honest insights into the UK heating market. The information we provide aims to help consumers make a boiler purchase that gives them peace of mind for the best price.
Having worked in the heating industry, we noted there is a lot of content that misleads UK homeowners. As a consequence, it is difficult for people to purchase the right boiler for their home at the best price.
To correct this, we show you everything you need to consider to make the right choice and put you in touch with local suppliers and installers to ensure you get the best price for your boiler.
Not only that, we research the UK boilers market and report what consumers have to say — and compare boiler Pottertons to see which firms are getting a thumbs up from people outside the industry. This is where the gold is stashed!
The information we provide — together with “our verdict” — is also based on the views and experiences of frontline professionals in the energy consumer industry. Ultimately, the information we provide on this page will help you determine whether a Potterton boiler is the right choice for your home.
By the time you finish reading this page, you will know:
The different types of energy-efficient boilers Potterton manufactures so that you can decide which type of boiler serves your heating and hot water needs
How many kW do you need to comfortably heat your home and meet your real-time hot water demands
The cost, models and efficiency of Potterton boilers
The boiler specifications and dimensions that can be installed in your home (which type of boiler is best for you)
Boiler comparisons that fall into the same price point and star rating as Potterton so you can broaden your search easily
Potterton: A Trusted Name in Boilers
Potterton is a well-established British brand specialising in the manufacturing of boilers and heating systems. The company was founded in 1850 by Thomas Potterton who provided plumbing services before entering into the heating industry in 1902 by manufacturing cast iron sectional boilers.
In 1929, the company introduced the first-ever wall-hung boiler, pioneering a new era in heating technology. This was followed by the first gas-fired combination boiler which revolutionised domestic heating systems.
In 1999, Potterton became part of Baxi Heating which is part of BDR Thermea Group. However, the company still has some independence and Potterton continues to innovate, launching various high-efficiency boilers and heating solutions, solidifying its reputation as a leading boiler manufacturer in the UK.
In 2000, the company expanded its product range to include condensing boilers and renewable energy solutions, staying at the forefront of technological advancements in the heating industry.
Considerations when buying a Potterton Boiler
Buying a boiler is a substantial investment. Furthermore, discerning the most suitable boiler for your heating and water requirements can prove challenging amidst the abundance of online content.
Regrettably, much of the information you find splashed across the internet in relation to the heating industry are advertorials that have been sponsored by various brands. Before you purchase a boiler, it’s essential to heed the following key considerations:
Energy-Efficiency
Potterton boilers are touted for their focus on energy efficiency, which is a key consideration for both environmental sustainability and cost-effectiveness. The energy efficiency of Potterton boilers varies depending on the model and technology used, but many of their products don’t meet government targets but do manage to scrape into industry standards for efficiency.
Premium models deliver a 91% ErP whilst the Promax 24/2 HE Plus and Ultra 12 System only achieve 89.6% and 90.3% respectively. Potterton claims its boilers can save you up to 37% on your gas bills.
Dimensions
With dimensions of H780mm x D345mm x W450mm, Potterton gas boilers are among the most compact on the UK market. This makes them a good choice for saving space, especially in smaller homes.
Keep in mind that if you opt for a system or heat-only boiler, you’ll also need space for installing a water cylinder and water storage tanks.
Performance Output in kW
Potterton has a wide range of boilers which deliver a performance output for almost all size properties in the UK. The company’s comprehensive combi range delivers outputs of 24kW, 28kW, 33kW and 40kW which is sufficient to heat all types of homes from one-bedroomed apartments (24kW) up to five bedrooms and two bathrooms (40kW).
To make sure you get the right size output for your home consult a supplier in your area. They will be able to provide more accurate advice than our broad-brush estimation. You can easily contact a local supplier through our free and no-obligation-to-buy ‘get a quote’ feature.
Ease and Cost of Installation
The accessibility of the installation site and complexities in fitting a particular boiler site can impact labour costs. According to gas-safe engineers, Potterton is one of the easiest to fit and components are readily available in the UK.
This all means that installation costs, servicing and maintenance tasks are less likely to be stacked up by labour charges. The cost of professional gas-safe installers should be factored into the cost of your new boilers — and bear in mind installation costs are never included in the price shown for the boiler.
Although Boiler Prices is not able to provide specific rates for every boiler installation provider, we can say the average installation cost for a new energy-efficient boiler in the UK is between £1,100 – £1,800. It could easily be the case that Potterton gas boiler prices could save you hundreds of pounds over boilers that are more difficult to install.
To find out exactly how much you should expect to pay to install a new Potterton boiler in your home, take advantage of the Boiler Prices ‘get a quote’ feature.
Each boiler produced by Potterton is accompanied by a warranty. The Promax and Gold range comes with a one or two-year warranty whilst the Titanium boasts a respectable 7-year warranty. Warranties should be registered with the company to maintain its validity.
Potterton Combi Boilers: Compact, Efficient, and Cost-Saving
The Potterton Combi boiler range includes the brand’s flagship product, the Potterton Titanium Combi which is the best choice in high-efficiency heating and reliability from the Warwikshire-based manufacturer.
Combi boilers are the best-selling boiler type for gas central heating in Britain and will provide heat for radiators and domestic hot water on demand. As with any combi boiler, they can only provide maximum water pressure through one tap at a time, but they are an economical choice for small households with relatively low hot water demands.
Additionally, they take up little space and are easy to fit. All Potterton combi boilers are highly efficient and reasonably priced. Prices range from £640 to £1,310 and come with varying flow rates and outputs.
Potterton’s combi boiler range of A-rated solutions comes with performance outputs that are suitable for homes of all sizes and includes the following options:
Note: the prices listed below are the purchase prices for the boiler only. They do not include installation costs.
Small, medium and large-sized homes with one bathroom
£960 – £1,310
Potterton Heat Only Boilers: Versatility, Efficiency, and Reliability
Potterton heat-only boilers are a small yet powerful solution to central heating and hot water provision. Hot water is provided in conjunction with a domestic hot water cylinder and a cold water cistern, which is usually in the loft above the boiler (a gravity feed).
In most instances, there is also a separate expansion cistern. Heat-only boilers are usually present in older properties and if your home already runs on this system, it is easy to replace without too many pipework changes.
Heat-only boilers enable you to use a number of taps at once and are excellent solutions for homes with larger hot water demands. Potterton heat-only boiler prices range from £498 to £1,221 and they are available in a range of outputs.
Below, you can compare each Potterton heat-only boiler series and find out which options are best suited to your home and requirements:
Note: the prices listed below are the purchase prices for the boiler only. They do not include installation costs.
Potterton Floor Standing Storage Boiler Range – Efficient Heating & Instant Hot Water
Potterton’s floor-standing gas boilers have their own 90, 115 or 150-litre store and have been designed to fit snugly in an airing cupboard. They’re able to work with fully pumped sealed systems using natural gas and do not require a separate hot water storage cylinder or any loft tanks. Perfect for properties with high hot water demands, these boilers typically cost between £1,900 and £2,140.
The Potterton floor standing integrated hot water storage and central heating boiler range includes the following solutions:
Small, medium and large-sized homes with a fully pumped sealed system
£1,900 – £2,140
Potterton System Boilers: Easy installation, efficient heating, and customisable options
Potterton system boilers work on the principle of stored hot water, however, many of the individual components of the heating and hot water system are built into the boiler itself.
The system removes the need for a feed and expansion cistern, but there is still a cold water tank unless you have a pressurised hot water cylinder. Systems boilers are suitable for homes with higher hot water demands and a number of taps can be used simultaneously without a reduction in water pressure. Potterton system boilers range from £590 to £1,500 with varying outputs.
Designed to suit most small, medium and large-sized homes, the Potterton system boiler range includes:
Note: the prices listed below are the purchase prices for the boiler only. They do not include installation costs.
Small, medium and large-sized homes with multiple bathrooms
£910 – £1,500
Living with your Potterton boiler
Like any other brand of boiler, your Potterton boiler may develop a fault and stop working at some point or another. The majority of boiler problems occur when you need your boiler most and usually when you start using your heating again during the winter.
While some Potterton boiler problems are safe and simple to fix yourself (such as re-pressuring your boiler), many issues can only be rectified by a qualified Gas Safe registered engineer. We’ve written a guide that looks at some of the most common Potterton Boiler Problems and Repairs, as well as the steps you need to take when faced with each boiler issue.
Potterton Boiler Warranties
All Potterton boilers come with a manufacturer-backed warranty of 7 years or less as standard, and the length of the warranty will depend on which model you choose to have installed at home.
The warranty is there to protect you against the cost of parts and labour in the unlikely event that something should go wrong with your Potterton boiler during the warranty validation period. As with any warranty, you are expected to register the boiler warranty and check the terms and conditions carefully.
For more information on how to register the warranty, what it covers, the warranty length and the terms and conditions, feel free to read our Potterton Boiler Warranty guide.
Potterton Boiler Controls
Potterton offers a wide range of optional boiler controls, such as mechanical timers, programmable wireless sensors and innovative energy-saving controls to suit your specific needs. These controls are designed to give you better control of your heating and hot water system and to help make your boiler more energy-efficient and cost-effective.
As we know how difficult it can be to choose the right boiler controls for you and your home, we’ve created a guide that covers the different types of Potterton Boiler Controls available. Our helpful guide also explains how each control works, the advantages they offer and which Potterton boilers they are compatible with.
Potterton Boiler Cover and Breakdown Options
Potterton boilers are built to last but the best way to keep them running for as long as possible is to invest in a service plan. Potterton service plans are available for boilers that are in and out of warranty, providing you with the right level of care for your needs.
Find out what’s covered with these plans and then choose the right one for you by checking out our service plan overview here.
Should an issue develop with your Potterton boiler, your boiler may show a fault code to help you and your engineer determine if there’s a problem with your system. When a fault code appears, we recommend you call a Gas Safe registered engineer and give them the information on your boiler so that they can work out what went wrong and find a solution as quickly as possible.
Different Potterton boilers will have different fault codes, so you’ll need to refer to your boiler manual or search for the correct information online. To save you time and to make it easy for you to identify the issue before you contact a qualified engineer, we’ve put together a guide to Potterton Boiler Fault Codes and what they mean.
Potterton Boiler Surveys and Reviews
Surveys and reviews are usually the most reliable sources on offer from which you can piece together a reasonable conclusion about boiler and boiler brands.
Unfortunately, on this occasion, the reviews and surveys for Potterton are sparse and unreliable. As a matter of fact, they are somewhat contradictory – which, in our view, is a red flag.
For example, the company’s Gold Combi 24 HE was voted as a Which? Best Buy for four years running between 2007 to 2010. There are no reviews from this period to back up the claim and we are not convinced that Potterton has maintained this level of efficiency or reliability.
This is where things get patchy. We can’t really rely on awards given more than a decade ago given the innovation of boilers in more recent years. According to Which?, Potterton achieved a general score of 74% and earned 5 stars for ease of use, features, NOx emissions and simple installation. The boiler series also got excellent feedback on its durability, efficiency and hot water output.
In recent years, it’s surprising to see that Potterton has an overall Which? a score of 54%. Not only is this considered average, it’s a significant 20% decline from recent years. So what’s happened?
Having said that, the customer satisfaction score Which? reviewers awarded came out at 69% which is not too shabby. However, customers only make up 20% of the final average with 30% going to gas-safe engineers, 30% to reliability and 40% – which means Potterton is not a favourite amongst gas-safe engineers and the company’s boast about reliability is called into question.
It’s the question around reliability that is the most confusing. The Which? survey reveals Potterton was awarded 4 out of 5 stars for customer score and build quality, so it seems as though homeowners are quite happy with their Potterton boilers.
On the other hand, Which? tells us that 27% of Potterton customers would definitely recommend the boiler they brought to friends and family. The average among other brands is 42%. Which? doesn’t give us much confidence that Potterton boilers are that great.
Moreover, in the latest article on the survey (updated Feb 2024), Which? mentions Potterton has “slipped down our rankings over time as it struggles to maintain a rival-beating” boiler that customers can rely on.
The company’s “reliability” tag they hang their hat on does not appear to be holding up. Its Trustpilot page seems to confirm this as well, although there is not a sufficient number of reviews for us to make an accurate judgement.
According to the eight reviewers that purchased a Potterton, the boilers consistently develop faults and Baxi’s customer service team are not very responsive in relation to complaints regarding Potterton boilers. If you look at our Baxi review, the company delivers one of the best customer support services in the heating industry.
Below, you can find the brand data results for Potterton boilers, which we sourced from the Which? website.
Potterton Overall Score
Reliability
4 Stars
Customer Score
3 Stars
Overall engineer score
4 Stars
Ease of sourcing parts
5 Stars
Ease of replacing a common component
4 Stars
Ease of servicing
4 Stars
Build quality
4 Stars
Manufacturer support
4 Stars
Unbiased recommendation
4 Stars
Based on responses from a May 2024 survey of 11,571 Which? members about their boilers.
How do Potterton boilers compare with other boiler brands?
The lack of available specifications and customer reviews poses a challenge when comparing Potterton boilers with other brands in the UK. The company positions itself in the mid-range and value-range price points and offers industry-standard warranties that are no better or no worse than their rivals.
We’re struggling to find a USP that helps Potterton compete against its rivals. What they offer is simply bang average or below. The only selling point is that the company is part of the Baxi group, but Baxi manufactures better quality boilers for around the same price points.
Baxi customers report they got a good 15 years from their Baxi. The numbers stated by Potterton customers are 6 years before they decided to replace it. And not with another Potterton. That tells you everything you need to know.
Gas-safe engineers also recommend other leading boiler brands such as Ideal, Worcester Bosch, Viessmann Vitodens 100-W and Vaillant. Ideal can match Potterton for price and deliver better quality.
Boiler Prices Verdict on the Potterton Boilers: 2/5
One of the reasons for establishing Boiler Prices was to protect UK consumers against brands like Potterton. On the surface, a company that has been established for over 160 years and ticks all the boxes in terms of meeting industry standards can easily bamboozle homeowners.
What’s more, sympathetic articles which are purely marketing vehicles for boiler companies don’t reveal the whole story. And in some cases, completely mislead consumers who take the time to perform independent research.
For example, one website promoting eco-energy writes:
“Because they’re part of the Baxi group, Potterton also enjoys the 4.6/5 rating out of over 56,000 reviews of their parent company on Trustpilot.”
That’s not true. Potterton may be part of the same group as Baxi, but the companies manufacture boilers independently of each other. Unfortunately for Potterton customers, the boilers they purchased don’t match the standards of a Baxi.
This is the story that is reflected on Potterton’s Trustpilot page. The company only has a rating of 2.2 out of five. Every reviewer has given a 1 out of 5 rating. Although only eight customers have left a review it is not sufficient to provide an accurate judgement of the quality of the boiler or the customer service.
That said, the reliability of the boilers and poor customer service are the primary complaints. A couple of the reviewers reported having to replace the boiler due to persistent failures even after repairs had been undertaken.
Having said that, it’s difficult to judge a company that only has eight reviews on its Trustpilot page. We have to bear in mind that aggrievances are much more likely to prompt people to leave a complaint than satisfied customers.
Yet it is clear that Potterton makes zero effort to encourage its customers to promote the company through Trustpilot. On the flip side, companies that are confident about their products proactively seek customer support by requesting reviews.
The Titanium range comes with a 7-year warranty. Warranties can be extended but no details are given for how long. Affiliate websites mention Potterton offers 10-year warranties which we presume is for the Titanium range. If you do invest in a Potterton, the Titanium range appears to be the only sensible option.
So, why buy a Potterton boiler?
The only leverage Potterton has going for it is history. Since 1850, Potterton has manufactured its range of boilers in the UK, so you’ll be choosing a British brand with over 160 years of experience.
All of its boilers use the latest heating technology but the benchmarks just about meet the energy efficiency requirements for the UK heating industry. We could also argue that Potterton is competitively priced but you will find better value for money elsewhere.
Potterton Gas Boilers Range
These Gas Potterton Boilers have been chosen for their quality, efficiency, price and overall reliability. Please ensure that when choosing a new boiler that you obtain the advice of a qualified engineer. A boiler engineer will be able to tell you which boiler type and capacity will work best with your home.
As for getting the most competitive boiler installation price, you will need to shop around. We recommend getting a quote from a national installer and a local boiler installer. Compare them on the cost of the boiler and the cost of installation. Average installation costs are between £1,500 – £1,800. Comparing Potterton gas boilers prices could save you hundreds of pounds.
Other factors to consider include flexibility of when your installer can install you new boiler and their safety record. To ensure it is done safely and legally, all boiler installations are done by Gas Safe Registered engineers.
Boiler Prices were established in 2013 to help you identify the best boiler for your home and to get access to the most affordable boiler quotes from a central location without having to waste time shopping around. Our service is fast, efficient and effective. We source the best quotes offered by national installers and local boiler installers.
But it’s all very well and good reading the information we publish on our website, but how do you know you can trust the advice we provide?
Well, first and foremost, we want to assure you that Boiler Prices does not have any direct affiliation with Potterton or any other boiler manufacturer. The information we present is 100% unbiased, impartial and given to the best of our knowledge.
Moreover, we source our information from customer feedback, and recognised review websites (like Which? and Energy Savings Trust etc) together with gas-safe engineers and other professionals working in the energy and heating sector.
We appreciate that UK homeowners want to know if these new energy-efficient boilers are reliable, efficient and available for a good price. Boiler Prices not only step in to provide information you can trust, but we also save you hours of time having to research the extensive boiler market.
For the best and most cost-effective boiler prices, you will have to do some shopping around. We recommend getting a quote from a national installer and a local boiler installer to see which gives you the best price. When you use Boiler Prices as your platform to look for boiler prices this is what we provide you with as a matter of course.
Boiler Prices have been providing UK homeowners with trustworthy information and boiler price comparisons since 2013. Not only that but our founder, Duncan Cumming has over a decade of experience in the boiler industry working directly with consumers. He is fully aware that reliable information needs to be improved in the boiler market and knows the questions homeowners want answered.
All these factors make Boiler Prices the most trusted source of information about energy-efficient boilers – because we provide up-to-date and accurate information together with honest appraisals that say it how it is.
Getting a new boiler is an expensive decision, meaning you are going to want it to last for many years. Sadly, in some cases, boilers develop faults that need to be repaired, and they can also be incredibly expensive unless you have a valid warranty.
Boilers are one of the largest expenses that a homeowner has to cover and the cost of repairing one that has broken down can cost hundreds, if not more! Rather than falling foul of an unexpected repair, why not invest in Baxi boiler servicing instead? Find out more with our useful guide.
All About the Baxi Brand
Baxi is a household name when it comes to quality boilers and they have worked hard to gain this reputation since they were founded in 1866. The Baxi brand includes Baxi, Potterton and Main Heating companies and they offer a range of services to customers across the UK.
Baxi customers are well looked after from the moment of their purchase. The brand gives you access to an online portal where you can read helpful guides, troubleshoot problems and arrange repairs and service plans to suit your needs.
Baxi Boiler Care Options
To make the process as simple as possible, Baxi offers two different types of cover for your boiler. The first type is for boilers that are within the initial warranty period and covers you for any manufacturing issues and repairs needed until the warranty expires. This is a standard offer of cover, that costs you less than a plan that is out of warranty and you can access it by contacting Baxi within the warranty period.
If your boiler is out of warranty then you can choose to pay for ongoing cover, which Domestic and General provide on behalf of Baxi. There are two different levels of cover available – Gold and Platinum:
Gold cover provides you with repairs up to the value of £1500, an annual service conducted by a Gas Safe Engineer and a replacement boiler up to the value of £750 if yours cannot be repaired.
Platinum cover offers everything this is included in the Gold level of cover but also includes cover for your heating, including your radiators and any pipework that is visible.
Boiler Care Prices
Affording boiler cover is one of life’s necessities, especially if you want to be safe in the knowledge that someone will come to help if your heating or hot water stops working. Take a look at the three price points for the standard cover options available:
Cover for boilers that are under warranty costs just £11.75 a month or £141 a year
Gold cover for boilers out of warranty costs £19 a month or £228 a year, as long as your boiler is less than 15 years old.
Platinum cover for boilers out of warranty and under 15 years old costs £21 a month or £252 a year.
If your boiler is over 15 years old then you can still get cover, but you will need to request a bespoke quote from Domestic and General.
What Does My Policy Not Cover?
If you are keen to get a boiler care policy but want to read the small print first then you are thinking in the right way! There are always exclusions to be considered, and knowing them before you decide how to proceed can be the difference between getting the right help and not. With the Baxi boiler cover, you Cana find the entire list of exclusions in the terms and conditions that are listed on their website. It’s always advisable to print and store a copy of these to refer to when you need them.
Some of the main exclusions are damage that has occurred deliberately, any fault that was in place before the date of the policy and any problems caused because of hard water. If you are not sure whether your issue will be covered then you can contact the policy provider once you have signed up.
What Does an Annual Service Offer?
The great thing about service plans is that they offer you an included annual service to help prolong the life of your boiler. Did you know that boilers that are serviced on an annual basis tend to last for up to 5 – 10 years longer than ones that are not serviced?
When you invest in a Baxi service plan, your annual service will include the following jobs:
A full inspection of the external casing to check for damage or rust
Testing to check the boiler flame is burning properly and that the flame is the right colour
Full check of the seals and safety components, including cleaning them if needed
Checking the main parts of the boiler to ensure they are in good working order
Checking the fans, electrical connections, condensate pipe and tap for wear and tear
Make sure all gas and water pipes are properly connected and in good condition
Servicing takes between 30 minutes and an hour and at the end, your engineer will provide you with a report for your records, showing what has been checked as well as detailing any concerns. If you have any repairs required, the engineer will either get them done on the day or help you to book an appointment to get it complete.
Investing in adequate cover for your boiler not only gives you help when you need it the most but supports you to keep your boiler running well for many years. If you are ready to invest then you are making a great choice!
If you live in a medium or large-sized home with up to two bathrooms and are looking for a new combination boiler, a 40kW combi boiler could be a perfect choice.
Finding a boiler that’s perfect for your home is crucial, and a combi boiler could be a great option if you’re looking for a space-saving solution. In addition to selecting the correct boiler type, you need to pick the right boiler size to meet the demands of your home. But with so many options to choose from, it can be hard to know where to start.
In this article, we’re going to focus on 40kW combi boilers to help you determine whether one can meet your current and future needs.
LPG Gas boilers are manufactured by some of the world’s best-known boiler brands and are designed for homes that are not connected to mains gas.
If you live in one of the 4 million UK homes that are not linked to the gas grid, you may find that an LPG boiler is the best option for your property. LPG stands for Liquefied Petroleum Gas, which is the fuel that is used to produce enough energy to heat your water. Just like a natural gas or oil boiler, an LPG boiler will enable you to control your heating and make sure you always have plenty of hot water running through your kitchen and bathroom taps.
How Do LPG Boilers Work?
The difference between LPG boilers and natural gas boilers is that the fuel (LPG) has to be delivered to your home and stored in a tank. Because of this, LPG boilers are very similar to oil boilers in that they are a great option for off-grid UK homes, only they use a different fuel type to make the boiler work. However, LPG-fired boilers operate in the same way as oil and natural gas boilers because they need to burn the fuel to heat the water that is sent to your radiators and taps.
As previously mentioned, you will need an LPG storage tank to hold the fuel, which can be located outside either above or below ground. Most homeowners choose to keep their tank in the garden above ground because it costs a lot more to install a tank underground.
LPG Boiler Prices
LPG boiler prices can vary from around £600 to £2,500, depending on your chosen make, model and size (heat output). You also need to include the cost of installation and the additional charge for an LPG storage tank, which you can buy or rent from a supplier. Just be aware that it will cost considerably more if you decide to keep your tank underground.
Many boiler brands produce ready built LPG boilers and some manufacturers even offer natural gas boilers that can be converted to LPG by using a special LPG conversion kit, so it’s worth shopping around to discover all of your options.
The table below enables you to compare just a small selection of LPG-fired boilers and their prices, which include VAT and exclude the cost of installation.
MANUFACTURER
MODEL
DIMENSIONS
OUTPUT & FLOW RATE
EFFICIENCY
TYPICAL PRICE
Potterton
Assure 25 Combi LPG
H – 700 mm W – 390 mm D – 345 mm
25kW 10.2 l/min
A
£1,026.41
Vaillant
ecoTEC Plus 618 System LPG
H – 720 mm W – 440 mm D – 338 mm
18kW N/A
A
£1,112.22
Worcester Bosch
Greenstar 24i ErP System LPG
H – 710 mm W – 400 mm D – 330 mm
24kW N/A
A
£1,180.80
Worcester Bosch
Greenstar 27Ri ErP Regular LPG
H – 600 mm W – 390 mm D – 270 mm
27kW N/A
A
£1,252.80
Vaillant
EcoTEC Plus 832 Combi LPG
H – 720 mm W – 440 mm D – 338 mm
32kW 13 l/min
A
£1,254.77
Worcester Bosch
Greenstar 35CDi Classic System LPG
H – 760 mm W – 440 mm D – 360 mm
35kW N/A
A
£1,534.80
Baxi
Duo-tec 28 Combi LPG
H – 780 mm W – 450 mm D – 345 mm
28kW 11.5 l/min
A
£1,668.00
Worcester Bosch
Greenstar FS 30CDi Floor Standing Regular LPG
H – 850 mm W – 400 mm D – 600 mm
30kW N/A
A
£1,978.47
Please note: Before purchasing a new LPG boiler, you should always consult a Gas Safe heating engineer who can guide you through the replacement process and help you choose the right size boiler for your home. It’s essential that you pick the right size (kW) to ensure the boiler can cope with your demands and work efficiency to keep your fuel bills as low as possible.
LPG Boiler Running Costs
It’s hard to say how much you’ll need to spend on your heating and hot water each year when using an LPG boiler because there are a number of factors that influence your annual bills, such as your home’s efficiency, the amount of energy you use, boiler efficiency and the LPG supplier’s rate. However, we can tell you that heating with LPG has a cost of around 6.16p/kW and the average yearly cost is just under £800. Please remember, this information should be used as a guide only because it won’t be accurate for every household in the UK.
You’ll also need to pay a standing charge if you decide to rent your LPG tank. Prices vary between suppliers and you can expect to pay anything from £60 to £70 annually. If you opt for an underground tank, the tank rental fees will be higher.
How is LPG Stored and Delivered?
Like we said earlier, LPG (liquefied petroleum gas) must be stored in an external tank, either somewhere in your garden or underground. Special pipework and vessels also need to be installed to link the tank to your property. As there are different tank sizes available, we recommend you ask a professional to help you determine the right size for you and your home. If you choose to have an above-ground tank, it must be installed on a concrete or prefabricated base. An underground tank might be best if you prefer to keep the tank hidden, however, the lid or hatch is usually visible so that your supplier can refuel as and when required. You should seek professional advice about whether it would be better to place your tank above or below ground.
The LPG fuel is delivered by a road tanker that has its own pump to refuel LPG storage tanks. This means that the delivery tanker needs good road access. Also, the space between the road and your storage tank must be free from obstruction so that the driver can get to your tank. Since you’ll need to arrange these deliveries yourself, it’s important to keep an eye how much fuel you’re using. If you don’t do this, you could run out. Having said that, you can purchase a tank monitoring system that monitors the amount of LPG in your tank and alerts your supplier when your tank level is low and you need more fuel.
Advantages and Disadvantages of LPG Boilers
LPG boilers have become more popular over recent years because they have many appealing benefits but they do have some drawbacks that need to be considered as well. We’ve put together a list of the advantages and disadvantages of using LPG to provide your home with heating and hot water.
The Advantages
Highly efficient: Most modern LPG boilers are A-rated for energy efficiency and can achieve efficiencies of 90% or above, which means you’ll save money on your fuel bills.
Cleaner fuel: Although a fossil fuel, LPG can help to reduce your carbon footprint because it’s a far cleaner option than oil.
Cheaper upfront cost than oil boilers: LPG boilers tend to be cheaper to purchase than oil burners, making them ideal if your home doesn’t connect to mains gas and you have less money to play with when replacing your boiler.
Smaller than oil boiler units: The majority of LPG boilers are fairly compact compared to oil boilers, and some even have an extremely low noise output.
Better choice of models: There aren’t that many boiler brands that make oil boilers but, thankfully, the same can’t be said for LPG boilers. Trusted manufacturers such as Baxi, Potterton, Vaillant and Worcester Bosch produce LPG heating systems of all types and sizes, and some even offer natural gas boilers that can be converted to LPG units.
The Disadvantages
Higher fuel costs: Despite the fact that the price of LPG has dropped in recent years, it costs more than oil and natural gas. Plus, it’s likely to remain more expensive than oil and gas, regardless of what the future holds.
Fossil fuel: Even though LPG is a cleaner fuel than oil, it’s still a fossil fuel, meaning it does release harmful gases and carbon monoxide.
LPG deliveries: Since LPG must be delivered by road, there may be times when your supplier can’t get to you because of bad weather or poor road conditions. By having to get your LPG fuel delivered, you also run the risk of running out.
Additional storage tank costs: No matter whether you choose to purchase or rent your LPG storage tank, this is still an additional cost that must be taken into consideration before opting for an LPG boiler. Some suppliers will install an above-ground tank for free if you decide to rent, but you still have to pay an annual rental fee in addition to your LPG fuel top up and boiler running costs.
The tank holds a limited supply of LPG: An LPG storage tank can only hold a limited amount of LPG fuel, so you must pay close attention to your fuel levels and plan ahead to ensure your deliveries arrive before you run out.